Your rent

NomadE5 has around 6,000 properties available to rent. Rent charges vary depending on the area and the property type i.e. how many it bedrooms it has and if there are any service charges.

Your rent is due either one week or one month in advance every Monday.

If you are experiencing difficulties in paying your rent please refer to our Welfare Advice and Debt Management section or contact our Welfare and Debt Advice Team on 0191 292 2735, or e-mail welfarerights@isoshousing.co.uk

Ways to pay

We offer a number of ways to pay your rent:

Allpay: Your NomadE5 rent payment card can be used to pay your rent at a number of locations free of charge. You can pay at any Post Office, shop, supermarket or retail outlet displaying the PayPoint logo. Many of these retail outlets are open late at night and at weekends giving you more opportunity to pay your rent when you want. Or you can call Allpay on:

General enquiries: 0844 225 5729
Fax: 0844 557 8350
Telephone payments: 0844 557 8321

By bank standing order: If you have a bank or giro account you can pay your rent by standing order. Paying by standing order means that your rent is paid directly from your bank to us. If you wish to pay this way please contact the Customer Services team on 0191 268 4800 or local rate 0845 0178686, or e-mail them on info@nomade5.co.uk .

Direct Debit: You can pay your rent by Direct Debit if you have either a Bank account or Building Society account that allows you to do so. Direct Debit payments are free and convenient. If you would like to find out more about paying by Direct Debit or make arrangements to pay your rent this way please telephone NomadE5 on 0191 2684800 or local rate 0845 017 8686.

By post: You can send a cheque or postal order through the post. Make it payable to NomadE5 and write your name, address and rent card number on the back. Please do not send cash through the post.

Direct payment of Housing Benefit: If you are in receipt of housing benefit from your local authority you can have this paid directly to us. We can arrange this for you or you can contact your Local Authority Housing Benefit Section. If Housing Benefit does not cover all of your rent you will need to make payments using one of the alternative methods.

Telephone Payments: If you prefer to make a payment by telephone using your rent payment card and either a debit/credit card please call Allpay on 0844 557 8321.

Internet payments: If you prefer you can also make payments on line by following the "hyperlink" to Allpay on this website. You will need both your rent payment card and either a debit/credit card. Click here to make a payment Opens in a new window

NomadE5 Paying your Rent leaflet Opens in a new window